# Log in and get access

Sign in to Tooling Metrics for the first time and find out whether you own a brand-new organization or need approval to join an existing one.

Source: https://support.toolingmetrics.com/en/account/tutorials/log-in-and-get-access/
Updated: 2026-10-29

**Prerequisites:** A confirmed, active account — see [Create your account](https://support.toolingmetrics.com/en/account/tutorials/create-your-account/).

By the end of this tutorial you'll be logged in, and you'll know exactly what to expect next based on whether anyone from your company has signed up before you.

## Log in

1. On the sign-in page, enter your **Email** and **Password**.
1. Click **Log In**.

## What happens next depends on your email domain

Tooling Metrics groups every user by their email domain (everything after the `@`). This was decided automatically the moment you confirmed your email in [Create your account](https://support.toolingmetrics.com/en/account/tutorials/create-your-account/) — logging in is where you first see the result. The very first person to confirm an account on a given domain becomes that domain's **site owner**; everyone who confirms afterward has to request access from them.

### You're the first person from your company

You're in immediately — no extra screen, no approval needed. Signing up with a brand-new domain automatically:

- Created a new **Site** for your domain
- Created a new **Organization**, named after your domain (`acme.com` becomes an organization named `acme`)
- Made you the **owner** of that organization, with full access — no group membership needed

From here, follow the [Administration Get started series](https://support.toolingmetrics.com/en/admin/tutorials/) to set up your organization, groups, and invite your team.

### Your company already has an account

If someone from your domain has already signed up, your account joined that same Site automatically back when you confirmed your email — but your organization membership started as **Requested**, so you can't see any organization data yet. Logging in is when this becomes visible: instead of the normal app, you land on an access-request screen.

1. Write a short note explaining who you are and why you need access (up to 250 characters).
1. Click **Send Request**.

This sends a notification email to your site owner. Once they approve your request, your membership switches to **Active** and you're placed in the organization's default group — from there, an administrator can add you to the specific groups your role needs (see [Manage Users and Permissions](https://support.toolingmetrics.com/en/admin/guides/manage-users-and-permissions/#approve-an-access-request)).

Want to understand why sign-up and login work this way — why the first person becomes the owner, and why you can't use a free email provider to sign up? See [How domain-based access works](https://support.toolingmetrics.com/en/account/overview/domain-based-access/).

You'll see this same access-request screen any time you log in without an active membership in any organization — including if your access is later suspended.

## Next

- **Waiting on approval?** Nothing else to do until your site owner approves your request.
- **You're the site owner?** Continue with [Administration — Get started](https://support.toolingmetrics.com/en/admin/tutorials/).
- **Already have access?** Head to [Start Here](https://support.toolingmetrics.com/en/start-here/) and pick your role's module.